Frequently Asked Questions (FAQs

What is Vision Frame?

Vision Frame offers customizable and pre-made LED lightbox photo frames. These frames light up, adding a unique touch to your memories and making them perfect for home decor or gifts.

How do I customize a frame?

You can upload your photo while placing an order and choose a background design. We will create a unique frame based on your customization.

What sizes are available?

We offer A4-sized (12 inches by 10 inches) frames. Additional sizes may be introduced soon.

Is there a warranty for the frames?

Yes, our frames come with a 6-month warranty for any manufacturing defects.

How long will it take to receive my frame?

Typically, it takes 5-7 business days to process and deliver your order depending on your location.

What payment options are available?

We accept all major payment methods, including credit/debit cards, UPI, and net banking.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or SMS.

Do you offer international shipping?

Currently, we ship only within India, but we are working on expanding to other countries.

What is your return and cancellation policy?

If your frame arrives damaged or defective, we offer a replacement or full refund. Cancellations are allowed within 24 hours of placing the order.

How do I contact customer support?

You can reach out to us via our Contact Us page or email us at visionframesofficial@gmail.com for any queries or assistance.